Blog

As veterinary clinics head into 2026, client expectations are changing faster than ever. Pet owners are used to booking everything online — from accommodation and banking to healthcare and grooming. Increasingly, they expect the same convenience when booking veterinary appointments.

Not all heroes wear capes. If you’ve ever contacted VetlinkPRO’s support team and had a smooth, helpful experience, chances are Kate McKenzie was behind it. As a vital part of the Support and Implementation team, Kate plays a hands-on role in helping veterinary clinics navigate their software with confidence—and right now, she’s also at the forefront of rolling out VetlinkPRO Version 7, the most intuitive and visually polished version of the platform to date.