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At the heart of VetlinkPRO’s dedication to delivering outstanding service is a team of passionate professionals—people like Josh, our Customer Support Manager, who brings both technical expertise and veterinary experience to every interaction.

From the Clinic to the Helpdesk
Josh joined the VetlinkPRO team seven years ago, making a pivotal career move from veterinary nursing to veterinary technology. “I was a vet nurse previously but reached a point where I wanted to do more—and computer software had always been an interest of mine,” he says. That curiosity led him to VetlinkPRO, where he now oversees the daily operations of our helpdesk team.

As Customer Support Manager, Josh’s role involves managing support ticket escalations, tracking bugs, and testing new features—ensuring that clinics get timely and effective help when they need it. His background in clinical settings gives him a unique advantage: he understands exactly what veterinary staff are dealing with day to day.

Driving Innovation with a Client-First Mindset
Josh is especially excited about the future of VetlinkPRO. “We’ve been working hard on bringing Version 7 to all our clinics, but we have so many more amazing features and innovations coming that are going to help our clients immensely,” he shares.

One of his proudest moments? Seeing clinics benefit from VetlinkPRO’s vaccination and appointment automation tools. “These automations save clinics so much time and hassle. It’s great seeing staff freed up to focus on more meaningful work.”

Josh also values the strong relationships built with clinics over the years. “Meeting people in person at conferences that I’ve only ever spoken to on the phone is always a highlight—putting a face to a name is really special.”

Making a Real Difference for Clinics
For Josh, VetlinkPRO’s strength lies in its all-in-one approach and unmatched support. “Our goal is to provide everything a clinic needs within a single platform,” he explains. “But just as important is the human side—our help desk team is known for going the extra mile. We’re here to make sure clinics get the absolute most out of the system.”

Life Outside the Office
When he’s not solving tech challenges or testing new product features, Josh is with his family—often at the hockey turf. “Hockey is a big part of our lives. Both my partner Courtney and I play, and Sundays are spent at the turfs with our whole family. Our kids, Otis (5) and Eloise (3), have really taken to the sport too.”

And then there’s Jethro, the family dog and unexpected VetlinkPRO star. “He’s a rescue from the council pound, but he’s the sweetest, most loveable doofus around,” Josh laughs. “You might spot him in our VetlinkPay promotional video!”

Looking to the Future
While Josh doesn’t foresee massive shifts in the veterinary industry—“You’ll always need a vet to be hands-on with a patient”—he’s excited about how AI and technology can help practices become more efficient. “There’s real opportunity to enhance workflows, improve diagnostics, and create better collaboration and support for veterinary professionals.”

As for his own journey? Josh is looking forward to continuing to grow alongside the VetlinkPRO team and seeing more clinics benefit from the tools and support the platform offers.