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Request access
Send us your clinic details so we can begin the access process.
Meet Archer
VetlinkPRO support, whenever you need it.
Archer is VetlinkPRO’s AI Support Assistant, helping your clinic get quick answers to everyday VetlinkPRO questions — 24/7.
Ask a question, get a clear answer, and get back to the work that matters.
✦ Available 24/7 ✦ Everyday support questions ✦ Human support still available
▶ Watch Archer in action
Everyday Support
Sometimes you just need an answer.
A question comes up in the middle of a busy clinic day. Instead of searching through guides or waiting until later, just ask Archer.
Use normal language. Ask what you need help with. Archer is especially useful for everyday “How do I...?” questions about VetlinkPRO.
“How do I update an appointment?”
Archer answer
Archer gives a clear response so your team can move forward without losing time.
Human Support
Need a person? They’re still here.
Archer gives you another way to get help. It does not replace the VetlinkPRO support team.
If you need more assistance, simply escalate to support and the VetlinkPRO team can follow up with you.
Quick question?
Ask Archer.
Need more help?
Ask the team.
Access
Getting started is simple.
Archer is available to verified VetlinkPRO clinic customers.
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We verify your request
The VetlinkPRO team checks your details before approving access.
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Sign in and start asking
Once approved, you’ll receive your login details and can start using Archer.
Ready to Ask?
Got a VetlinkPRO question?
Ask Archer and get back to your day.
FAQs
Frequently asked questions
What is Archer?
Archer is VetlinkPRO’s AI Support Assistant. It helps customers get answers to common VetlinkPRO support questions 24/7.
Who can use Archer?
Archer is available to verified VetlinkPRO clinic customers. Access requests are reviewed before an account is created.
What can I ask Archer?
Archer is designed for everyday VetlinkPRO support questions, particularly “How do I...?” questions.
Does Archer replace the support team?
No. You can escalate to the VetlinkPRO support team whenever you need more help.
Is Archer available after hours?
Yes. Archer is available 24/7.
What version of VetlinkPRO does Archer support?
Archer currently answers questions using information based on VetlinkPRO Version 7.
Is Archer still in beta?
Yes. Archer is currently in beta, so important information should still be checked where necessary.